Process mining was applied to understand why loan approvals were delayed — and why the bank was losing clients as a result.
"The project's a win — 20% faster loan reviews, over 1 million Euros in yearly impact. It's a solid boost, making us more efficient and competitive."
A leading bank faced complexities in its corporate loan application review, causing customer defection. Challenges included repeated document reviews and delays due to process variations across branches. Despite performance tracking, the root causes of delay remained invisible to management.
Canonical process mining was applied to understand why loan approvals were delayed. Leveraging process mining insights, the bank standardised the process and streamlined document collection and review. Adjustments in information systems eliminated unnecessary movements of incomplete document packages between departments.
Results were remarkable — a 20% reduction in process time and an annual economic impact exceeding 1 million Euros. This comprehensive approach not only streamlined loan reviews but also enhanced customer satisfaction and the bank's competitive position.
25% cost reduction and 30% faster lead times across the procurement approval process.
Learn more → Government30% reduction in lead time and €300K in prevented financial losses.
Learn more → All IndustriesBanking, production, government, call centres, e-commerce and more.
Browse all →